Mobile-Tronics Co., Inc.
Company Policies
Privacy
YOUR PRIVACY IS VERY IMPORTANT TO US! That is why all of your information you provide to us, stays with us!!! We do not sell any of it or even require you sign up before you order. As far as your credit card information you provide us with: We have the highest level of security on the Internet --128-bit encryption. It is the safest transaction you can have on the Internet.
Freight Receiving Procedure - Please Read Carefully
Unfortunately, Freight Damage does occur. When receiving your merchandise, please count the cartons and inspect each carton for damage: crushed corners, holes in the carton, tears in the carton, etc. and NOTE these items and the number of cartons received on the delivery receipt. If there is obvious damage, REFUSE the shipment. On the delivery receipt write DAMAGED.
Please contact our customer service department, 800-368-8181, with damage information as soon as you can.
Warranty
All of our products carry a standard manufacturer's warranty. Item warranties vary from 1 yr. to lifetime , so if you would like to know, please ask and we will be more than happy to provide you with the specific information on your product(s) and if you need we can send you a copy . A complete copy of any warranty will be included with merchandise. If no warranty is mentioned, and if you are not satisfied after initial inspection with quality, workmanship or materials, then you may return in unused condition in original carton and with all paperwork for replacement, exchange or credit within 10 days from receiving merchandise. We will charge a 15-30% restocking fee for all credit returns. For products that do not carry a specific manufacturer's warranty, we will provide a replacement for manufacturer's defects for up to 30 days from the date of shipment. This applies to US sales only. See Returns below.
All items are manufactured by independent suppliers. We make no guarantees, warranties or presentation of any kind, expressed or implied, with respect to such items, and shall not be liable for any loss, expenses, accident or inconvenience that may arise in connection with the use of such items, or as a result of any defect in or failure of such items.
Returns: RMA - Return Material Authorization
If you need to return a product please, call our customer service department, 800-368-8181, for instructions. Returns should be done within 10 days of receipt. Please save the original packaging material. Returns may be subject to a restocking fee of 15% - 25%.
Sales Tax
California ship to address sales are taxable unless a resale or tax exempt certification is furnished.
Shipping Charges
All prices are FOB shipping point. Freight charges are additional.
International Shipping Now Available!
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
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Register with Bongo and receive a U.S. shipping address. |
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Enter the Bongo address as both your billing and shipping address. |
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Use the credit card that you have on file with Bongo as the payment method. |
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Once the order arrives at Bongo, log into your account to forward to your country. |
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Click Below to Get Started: |
Truck Freight vs. UPS or FedEx
Truck shipping is completely different in the way freight is handled and the service levels provided than UPS or Fed Ex. While UPS, Fed Ex and Airborne all do excellent jobs they have certain weight and size limitations that prevent them from handling all packages. Truck freight is used for heavy items (over 150 pounds) OR items that are beyond the dimensional limitations these companies impose (generally Girth + Length must be less than 165 inches) regardless of the weight.
When truck freight is delivered they will bring it to your door or your dock and then you are required to remove it from the truck. Truck freight does offer additional services; ground level service and "inside delivery". Ground level service is just that, they will use a lift gate and bring the item down to ground level.......period. Inside delivery requires ground level service and then the freight company will bring the item inside. With inside delivery some freight companies will take it to the location you specify others will only bring it into the first set of doors. Usually ground level service adds about $90.00 and inside delivery adds about $50.00. Also, truck freight companies impose an additional charge if they are required to deliver to a residential address - this charge varies.
Truck freight can be very expensive in highly populated areas. We can ship a cabinet to Akron, Ohio for $85.00 but ship the exact same cabinet to Manhattan, New York and the cost will be $185.00 or even $285.00! It is our understanding that this is determined by how easy it is to make deliveries and also how many deliveries can be made in any given area in a day.
Lastly, we would like our customers to understand that we have absolutely no control over this. All of these policies and prices are dictated by the trucking companies, we merely pass along the costs. We always try to ship by the most economical carrier possible.
If you have any questions about truck freight, please contact customer service at 800-368-8181.
